EVOLUTION-MANAGER

Edit File: ticketrecurrent.class.php

<?php
/**
 * ---------------------------------------------------------------------
 * GLPI - Gestionnaire Libre de Parc Informatique
 * Copyright (C) 2015-2018 Teclib' and contributors.
 *
 * http://glpi-project.org
 *
 * based on GLPI - Gestionnaire Libre de Parc Informatique
 * Copyright (C) 2003-2014 by the INDEPNET Development Team.
 *
 * ---------------------------------------------------------------------
 *
 * LICENSE
 *
 * This file is part of GLPI.
 *
 * GLPI is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 2 of the License, or
 * (at your option) any later version.
 *
 * GLPI is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with GLPI. If not, see <http://www.gnu.org/licenses/>.
 * ---------------------------------------------------------------------
 */

if (!defined('GLPI_ROOT')) {
   die("Sorry. You can't access this file directly");
}

/**
 * Ticket Recurrent class
 *
 * @since 0.83
**/
class TicketRecurrent extends CommonDropdown {

// From CommonDBTM
   public $dohistory              = true;

// From CommonDropdown
   public $first_level_menu       = "helpdesk";
   public $second_level_menu      = "ticketrecurrent";

public $display_dropdowntitle  = false;

static $rightname              = 'ticketrecurrent';

public $can_be_translated      = false;

static function getTypeName($nb = 0) {
      return __('Recurrent tickets');
   }

static function displayTabContentForItem(CommonGLPI $item, $tabnum = 1, $withtemplate = 0) {

switch ($item->getType()) {
         case 'TicketRecurrent' :
            switch ($tabnum) {
               case 1 :
                  $item->showInfos();
                  return true;
            }
            break;
      }
      return false;
   }

function getTabNameForItem(CommonGLPI $item, $withtemplate = 0) {

if (Session::haveRight('tickettemplate', READ)) {
         switch ($item->getType()) {
            case 'TicketRecurrent' :
               $ong[1] = _n('Information', 'Information', Session::getPluralNumber());
               return $ong;
         }
      }
      return '';
   }

function defineTabs($options = []) {

$ong = [];
      $this->addDefaultFormTab($ong);
      $this->addStandardTab(__CLASS__, $ong, $options);
      $this->addStandardTab('Log', $ong, $options);

return $ong;
   }

function prepareInputForAdd($input) {

$input['next_creation_date'] = $this->computeNextCreationDate($input['begin_date'],
                                                                    $input['end_date'],
                                                                    $input['periodicity'],
                                                                    $input['create_before'],
                                                                    $input['calendars_id']);
      return $input;
   }

function prepareInputForUpdate($input) {

if (isset($input['begin_date'])
          && isset($input['periodicity'])
          && isset($input['create_before'])) {

$input['next_creation_date'] = $this->computeNextCreationDate($input['begin_date'],
                                                                       $input['end_date'],
                                                                       $input['periodicity'],
                                                                       $input['create_before'],
                                                                       $input['calendars_id']);
      }
      return $input;
   }

/**
    * Return Additional Fileds for this type
   **/
   function getAdditionalFields() {

return [['name'  => 'is_active',
                         'label' => __('Active'),
                         'type'  => 'bool',
                         'list'  => false],
                   ['name'  => 'tickettemplates_id',
                         'label' => _n('Ticket template', 'Ticket templates', 1),
                         'type'  => 'dropdownValue',
                         'list'  => true],
                   ['name'  => 'begin_date',
                         'label' => __('Start date'),
                         'type'  => 'datetime',
                         'list'  => false],
                   ['name'  => 'end_date',
                         'label' => __('End date'),
                         'type'  => 'datetime',
                         'list'  => false],
                   ['name'  => 'periodicity',
                         'label' => __('Periodicity'),
                         'type'  => 'specific_timestamp',
                         'min'   => DAY_TIMESTAMP,
                         'step'  => DAY_TIMESTAMP,
                         'max'   => 2*MONTH_TIMESTAMP],
                   ['name'  => 'create_before',
                         'label' => __('Preliminary creation'),
                         'type'  => 'timestamp',
                         'max'   => 7*DAY_TIMESTAMP,
                         'step'  => HOUR_TIMESTAMP],
                   ['name'  => 'calendars_id',
                         'label' => _n('Calendar', 'Calendars', 1),
                         'type'  => 'dropdownValue',
                         'list'  => true],
                  ];
   }

/**
    * @since 0.83.1
    *
    * @see CommonDropdown::displaySpecificTypeField()
   **/
   function displaySpecificTypeField($ID, $field = []) {

switch ($field['name']) {
         case 'periodicity' :
            $possible_values = [];
            for ($i=1; $i<24; $i++) {
               $possible_values[$i*HOUR_TIMESTAMP] = sprintf(_n('%d hour', '%d hours', $i), $i);
            }
            for ($i=1; $i<=30; $i++) {
               $possible_values[$i*DAY_TIMESTAMP] = sprintf(_n('%d day', '%d days', $i), $i);
            }

for ($i=1; $i<12; $i++) {
               $possible_values[$i.'MONTH'] = sprintf(_n('%d month', '%d months', $i), $i);
            }

for ($i=1; $i<11; $i++) {
               $possible_values[$i.'YEAR'] = sprintf(_n('%d year', '%d years', $i), $i);
            }

Dropdown::showFromArray($field['name'], $possible_values,
                                    ['value' => $this->fields[$field['name']]]);
            break;
      }
   }

/**
    * @since 0.84
    *
    * @param $field
    * @param $values
    * @param $options   array
   **/
   static function getSpecificValueToDisplay($field, $values, array $options = []) {

if (!is_array($values)) {
         $values = [$field => $values];
      }

switch ($field) {
         case 'periodicity' :
            if (preg_match('/([0-9]+)MONTH/', $values[$field], $matches)) {
               return sprintf(_n('%d month', '%d months', $matches[1]), $matches[1]);
            }
            if (preg_match('/([0-9]+)YEAR/', $values[$field], $matches)) {
               return sprintf(_n('%d year', '%d years', $matches[1]), $matches[1]);
            }
            return Html::timestampToString($values[$field], false);
         break;
      }
      return parent::getSpecificValueToDisplay($field, $values, $options);
   }

function rawSearchOptions() {
      $tab = parent::rawSearchOptions();

$tab[] = [
         'id'                 => '11',
         'table'              => $this->getTable(),
         'field'              => 'is_active',
         'name'               => __('Active'),
         'datatype'           => 'bool'
      ];

$tab[] = [
         'id'                 => '12',
         'table'              => 'glpi_tickettemplates',
         'field'              => 'name',
         'name'               => _n('Ticket template', 'Ticket templates', 1),
         'datatype'           => 'itemlink'
      ];

$tab[] = [
         'id'                 => '13',
         'table'              => $this->getTable(),
         'field'              => 'begin_date',
         'name'               => __('Start date'),
         'datatype'           => 'datetime'
      ];

$tab[] = [
         'id'                 => '17',
         'table'              => $this->getTable(),
         'field'              => 'end_date',
         'name'               => __('End date'),
         'datatype'           => 'datetime'
      ];

$tab[] = [
         'id'                 => '15',
         'table'              => $this->getTable(),
         'field'              => 'periodicity',
         'name'               => __('Periodicity'),
         'datatype'           => 'specific'
      ];

$tab[] = [
         'id'                 => '14',
         'table'              => $this->getTable(),
         'field'              => 'create_before',
         'name'               => __('Preliminary creation'),
         'datatype'           => 'timestamp'
      ];

$tab[] = [
         'id'                 => '18',
         'table'              => 'glpi_calendars',
         'field'              => 'name',
         'name'               => _n('Calendar', 'Calendars', 1),
         'datatype'           => 'itemlink'
      ];

return $tab;
   }

/**
    * Show next creation date
    *
    * @return nothing only display
   **/
   function showInfos() {

if (!is_null($this->fields['next_creation_date'])) {
         echo "<div class='center'>";
         //TRANS: %s is the date of next creation
         echo sprintf(__('Next creation on %s'),
                      Html::convDateTime($this->fields['next_creation_date']));
         echo "</div>";
      }
   }

/**
    * Compute next creation date of a ticket
    *
    * New parameter in  version 0.84 : $calendars_id
    *
    * @param $begin_date      datetime    Begin date of the recurrent ticket
    * @param $end_date        datetime    End date of the recurrent ticket
    * @param $periodicity     timestamp   Periodicity of creation
    * @param $create_before   timestamp   Create before specific timestamp
    * @param $calendars_id    integer     ID of the calendar to used
    *
    * @return datetime next creation date
   **/
   function computeNextCreationDate($begin_date, $end_date, $periodicity, $create_before,
                                    $calendars_id) {

if (empty($begin_date) || ($begin_date == 'NULL')) {
         return 'NULL';
      }
      if (!empty($end_date) && ($end_date <> 'NULL')) {
         if (strtotime($end_date) < time()) {
            return 'NULL';
         }
      }
      $check = true;
      if (preg_match('/([0-9]+)MONTH/', $periodicity)
          || preg_match('/([0-9]+)YEAR/', $periodicity)) {
         $check = false;
      }

if ($check
          && ($create_before > $periodicity)) {
         Session::addMessageAfterRedirect(__('Invalid frequency. It must be greater than the preliminary creation.'),
                                          false, ERROR);
         return 'NULL';
      }

if ($periodicity <> 0) {
         // Standard time computation
         $timestart  = strtotime($begin_date) - $create_before;
         $now        = time();
         if ($now > $timestart) {
            $value = $periodicity;
            $step  = "second";
            if (preg_match('/([0-9]+)MONTH/', $periodicity, $matches)) {
               $value = $matches[1];
               $step  = 'MONTH';
            } else if (preg_match('/([0-9]+)YEAR/', $periodicity, $matches)) {
               $value = $matches[1];
               $step  = 'YEAR';
            } else {
               if (($value%DAY_TIMESTAMP)==0) {
                  $value = $value/DAY_TIMESTAMP;
                  $step  = "DAY";
               } else {
                  $value = $value/HOUR_TIMESTAMP;
                  $step  = "HOUR";
               }
            }

while ($timestart < $now) {
               $timestart = strtotime("+ $value $step", $timestart);
            }
         }
         // Time start over end date
         if (!empty($end_date) && ($end_date <> 'NULL')) {
            if ($timestart > strtotime($end_date)) {
               return 'NULL';
            }
         }

$calendar = new Calendar();
         if ($calendars_id
             && $calendar->getFromDB($calendars_id)) {
            $durations = $calendar->getDurationsCache();
            if (array_sum($durations) > 0) { // working days exists
               while (!$calendar->isAWorkingDay($timestart)) {
                  $timestart = strtotime("+ 1 day", $timestart);
               }
            }
         }

return date("Y-m-d H:i:s", $timestart);
      }

return 'NULL';
   }

/**
    * Give cron information
    *
    * @param $name : task's name
    *
    * @return arrray of information
   **/
   static function cronInfo($name) {

switch ($name) {
         case 'ticketrecurrent' :
            return ['description' => self::getTypeName(Session::getPluralNumber())];
      }
      return [];
   }

/**
    * Cron for ticket's automatic close
    *
    * @param $task : crontask object
    *
    * @return integer (0 : nothing done - 1 : done)
   **/
   static function cronTicketRecurrent($task) {
      global $DB;

$tot = 0;

$query = "SELECT *
                FROM `glpi_ticketrecurrents`
                WHERE `glpi_ticketrecurrents`.`next_creation_date` < NOW()
                      AND `glpi_ticketrecurrents`.`is_active` = 1
                      AND (`glpi_ticketrecurrents`.`end_date` IS NULL
                           OR `glpi_ticketrecurrents`.`end_date` > NOW())";

foreach ($DB->request($query) as $data) {
         if (self::createTicket($data)) {
            $tot++;
         } else {
            //TRANS: %s is a name
            $task->log(sprintf(__('Failed to create recurrent ticket %s'),
                               $data['name']));
         }
      }

$task->setVolume($tot);
      return ($tot > 0 ? 1 : 0);
   }

/**
    * Create a ticket based on ticket recurrent infos
    *
    * @param $data array data of a entry of glpi_ticketrecurrents
    *
    * @return boolean
   **/
   static function createTicket($data) {

$result = false;
      $tt     = new TicketTemplate();

// Create ticket based on ticket template and entity information of ticketrecurrent
      if ($tt->getFromDB($data['tickettemplates_id'])) {
         // Get default values for ticket
         $input = Ticket::getDefaultValues($data['entities_id']);
         // Apply tickettemplates predefined values
         $ttp        = new TicketTemplatePredefinedField();
         $predefined = $ttp->getPredefinedFields($data['tickettemplates_id'], true);

if (count($predefined)) {
            foreach ($predefined as $predeffield => $predefvalue) {
               $input[$predeffield] = $predefvalue;
            }
         }
         // Set date to creation date
         $createtime    = strtotime($data['next_creation_date'])+$data['create_before'];
         $input['date'] = date('Y-m-d H:i:s', $createtime);
         if (isset($predefined['date'])) {
            $input['date'] = Html::computeGenericDateTimeSearch($predefined['date'], false,
                                                                $createtime);
         }
         // Compute time_to_resolve if predefined based on create date
         if (isset($predefined['time_to_resolve'])) {
            $input['time_to_resolve'] = Html::computeGenericDateTimeSearch($predefined['time_to_resolve'], false,
                                                                    $createtime);
         }

// Compute internal_time_to_resolve if predefined based on create date
         if (isset($predefined['internal_time_to_resolve'])) {
            $input['internal_time_to_resolve'] = Html::computeGenericDateTimeSearch($predefined['internal_time_to_resolve'], false,
                                                                           $createtime);
         }
         // Set entity
         $input['entities_id'] = $data['entities_id'];
         $input['_auto_import'] = true;

$ticket = new Ticket();
         $input  = Toolbox::addslashes_deep($input);
         if ($tid = $ticket->add($input)) {
            $msg = sprintf(__('Ticket %d successfully created'), $tid);
            $result = true;
         } else {
            $msg = __('Ticket creation failed (check mandatory fields)');
         }
      } else {
         $msg = __('Ticket creation failed (no template)');
      }
      $changes[0] = 0;
      $changes[1] = '';
      $changes[2] = addslashes($msg);
      Log::history($data['id'], __CLASS__, $changes, '', Log::HISTORY_LOG_SIMPLE_MESSAGE);

// Compute next creation date
      $tr = new self();
      if ($tr->getFromDB($data['id'])) {
         $input                       = [];
         $input['id']                 = $data['id'];
         $input['next_creation_date'] = $tr->computeNextCreationDate($data['begin_date'],
                                                                     $data['end_date'],
                                                                     $data['periodicity'],
                                                                     $data['create_before'],
                                                                     $data['calendars_id']);
         $tr->update($input);
      }

return $result;
   }

}